{"id":670,"date":"2020-11-21T23:50:57","date_gmt":"2020-11-21T23:50:57","guid":{"rendered":"http:\/\/meetbrandy.com\/?post_type=project&#038;p=670"},"modified":"2020-11-22T21:12:53","modified_gmt":"2020-11-22T21:12:53","slug":"udacity-leadership-improving-nps","status":"publish","type":"project","link":"https:\/\/meetbrandy.com\/?project=udacity-leadership-improving-nps","title":{"rendered":"Udacity Leadership | Improving NPS"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.7.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_row _builder_version=&#8221;4.7.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.7.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_image src=&#8221;http:\/\/meetbrandy.com\/wp-content\/uploads\/2020\/11\/nps-leadership-udacity.png&#8221; alt=&#8221;nps-leadership&#8221; title_text=&#8221;nps-leadership-udacity&#8221; _builder_version=&#8221;4.7.3&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;70%&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.7.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.7.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.7.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p><b>Problem:<\/b><span style=\"font-weight: 400;\"> NPS below the desired threshold, it was expected, we just went through beta.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The real problem is globally focused products require intensive testing cycles. Udacity likes to move fast. I was able to treat a poor NPS as a project, breakdown tasks, assign ownership, manage, build &amp; test. For those that know, this task can be daughting.<\/span><\/p>\n<p><b>Role: <\/b><span style=\"font-weight: 400;\">Lead architect, curriculum lead, project manager, and blockchain engineer.<\/span><\/p>\n<p><b>Impact: <\/b><span style=\"font-weight: 400;\">Quickly led the team to obtain accurate data by cohort &amp; provided proof that our historical efforts were indeed impactful. As a bonus, we crafted the beta testing process processes which makes this worthy to share \ud83d\ude42\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">While at Udacity, I was the intersection of blockchain technologies. Due to the nature of my product creation through all phases of development, I naturally embarrassed several hats which included quality assusrance.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.7.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_column _builder_version=&#8221;4.7.3&#8243; _module_preset=&#8221;default&#8221; type=&#8221;4_4&#8243;][et_pb_image src=&#8221;http:\/\/meetbrandy.com\/wp-content\/uploads\/2020\/11\/4-5_rating.png&#8221; _builder_version=&#8221;4.7.3&#8243; _module_preset=&#8221;default&#8221; title_text=&#8221;4-5_rating&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.7.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_row _builder_version=&#8221;4.7.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.7.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_image src=&#8221;http:\/\/meetbrandy.com\/wp-content\/uploads\/2020\/11\/nps-leadership-udacity.png&#8221; alt=&#8221;nps-leadership&#8221; title_text=&#8221;nps-leadership-udacity&#8221; _builder_version=&#8221;4.7.3&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;70%&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.7.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.7.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.7.3&#8243; _module_preset=&#8221;default&#8221;] Problem: NPS below the desired threshold, it was expected, we just went through beta.\u00a0 The real problem is globally focused products require intensive testing cycles. Udacity likes to move fast. I was able [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"project_category":[28,17],"project_tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Udacity Leadership | Improving NPS | Brandy Camacho<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/meetbrandy.com\/?project=udacity-leadership-improving-nps\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Udacity Leadership | Improving NPS | Brandy Camacho\" \/>\n<meta property=\"og:description\" content=\"[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.7.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_row _builder_version=&#8221;4.7.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.7.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_image src=&#8221;http:\/\/meetbrandy.com\/wp-content\/uploads\/2020\/11\/nps-leadership-udacity.png&#8221; alt=&#8221;nps-leadership&#8221; title_text=&#8221;nps-leadership-udacity&#8221; _builder_version=&#8221;4.7.3&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;70%&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.7.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.7.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.7.3&#8243; _module_preset=&#8221;default&#8221;] Problem: NPS below the desired threshold, it was expected, we just went through beta.\u00a0 The real problem is globally focused products require intensive testing cycles. Udacity likes to move fast. 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